Independent research and standards
To advance fairer, faster, and more transparent payment dispute resolution.
Ways to engage
Engage with the research.
Strengthen your capability.
Three ways to work with PDI — stay across the research, test your own dispute capability against an independent benchmark, or take an ongoing seat in the institute’s work.
Open
Newsletter subscriber
Latest research and analysis, delivered directly. Independent perspective on the issues shaping payment disputes across the ecosystem.
- Latest published articles
- Landscape, case study & operational pieces
- No vendor noise or commercial agenda
By engagement
Capability audit
An independent assessment of how your dispute and chargeback operation performs against the PDI capability framework — with a clear, prioritised set of recommendations you own.
- Structured assessment against the published PDI framework
- A senior, judgement-led review — not a checkbox or a data trawl
- Independent recommendations, with nothing to sell you
- Findings confidential to your organisation
By invitation · Limited cohort
Founding collaborator
For organisations that want to stay close to PDI’s work over time — and help shape which problems get examined next.
- The cross-ecosystem synthesis, several times a year
- Early sight of research and consultation submissions
- A seat at PDI's invitation-only roundtables, held under the Chatham House Rule
- A route to put problems on the research agenda
Every engagement deepens the cross-ecosystem evidence base PDI’s public research draws on — always anonymised, aggregated, and attributed to no one.