Independent research and standards
To advance fairer, faster, and more transparent payment dispute resolution.
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Your experience shapes what we research.
If you are a merchant or business owner experiencing challenges with the payment dispute process — a chargeback you can’t resolve, a pattern you keep seeing, a rule that doesn’t make sense — PDI wants to hear about it.
PDI is not a complaints handling body and cannot intervene in individual disputes. But your experience is exactly the kind of evidence that informs what we research and publish.