Submit a research topic

Your experience shapes what we research.

If you are a merchant or business owner experiencing challenges with the payment dispute process — a chargeback you can’t resolve, a pattern you keep seeing, a rule that doesn’t make sense — PDI wants to hear about it.

PDI is not a complaints handling body and cannot intervene in individual disputes. But your experience is exactly the kind of evidence that informs what we research and publish.

PDI prioritises topics where rule design, merchant experience, and dispute outcomes diverge — chargeback reason code disputes, representment difficulty, and processing rule inconsistencies are all relevant. Every submission informs the research agenda, though PDI cannot respond to submissions individually.