Independent research and analysis
To advance fairer, faster, and more transparent payment dispute resolution.
Under construction
Merchant dispute guidance is being developed.
PDI is building practical merchant guidance on evidence quality, policy clarity, fulfilment readiness, and dispute response fundamentals.
FYI
The merchant self-assessment and diagnostic tool is not yet public.
When available, it will help merchants assess evidence readiness, operational discipline, and scheme-monitoring exposure before a dispute escalates.
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