{"id":6,"documentId":"submission-to-rba-issues-paper-7-aug-2026","title":"Submission to RBA Issues Paper - 7 Aug 2026","slug":"submission-to-rba-issues-paper-7-aug-2026","teaser":"In June the RBA's payments policy team issued their latest issues paper seeking feedback from the industry on a range of topics across account-to-account payments, agentic payments, mobile payments etc under the considerations of competition, efficiency and financial safety. \nPDI made a submission specifically to argue for a fundamental reform of Australia’s dispute resolution mechanics - across payment rails. With first-party fraud driving significant economic loss - which we estimate, based on a back-of-napkin assessment due to a lack of official reporting, to be in excess of $1 billion annually by 2028 - this submission highlights the urgent need to move beyond outdated, inconsistent, and one-sided chargeback rules. We propose a new, standardised framework that ensures consistency across issuers and restores the integrity of the payments landscape.","content":"Attachment below.\n\nThis submission may be reproduced or cited in whole or in part with attribution to the Payment Disputes Institute. For other uses, contact info@thepdi.org ","isMemberOnly":false,"publishedAt":"2026-08-12T01:34:00.000Z","keywords":["AFCA","agent initiated payments","agentic commerce","chargeback dispute process","first-party fraud","friendly fraud","Scams Prevention Framework chargebacks"],"articleSection":"disputes chargebacks, RBA, advocacy chargebacks","relatedSlugs":["why-consumers-choose-chargebacks-over-refunds-and-what-merchants-can-do-about-it","liability-in-agentic-commerce-who-pays-when-the-agent-gets-it-wrong"]}